Terms and Conditions
Last Updated: June 2026
Welcome to Essenza Creativo. By accessing our website and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our website.
1. General Information
Essenza Creativo is a small business specializing in handcrafted skincare, body care, hair care, and home fragrance products. All products are made in small batches with attention to quality and freshness.
By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
2. Product Information
We strive to provide accurate descriptions, ingredient lists, images, and product information. However, due to the handcrafted nature of our products:
Colors, textures, and appearance may vary slightly from batch to batch.
Product photos are for illustration purposes and may differ slightly from the item received.
Natural ingredients may vary in color, scent, and consistency.
3. Allergy & Skin Sensitivity Disclaimer
Customers are responsible for reviewing ingredient lists before purchasing.
We recommend performing a patch test before using any skincare, haircare, or body care product.
Essenza Creativo is not responsible for allergic reactions, sensitivities, or adverse effects resulting from the use of our products.
If irritation occurs, discontinue use immediately and consult a healthcare professional if necessary.
4. FDA Disclaimer
Statements made regarding our products have not been evaluated by the U.S. Food and Drug Administration (FDA).
Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Information provided on this website is for educational and informational purposes only and should not be considered medical advice.
5. Orders & Payment
All orders must be paid in full before shipment.
We reserve the right to refuse, cancel, or limit any order at our discretion, including orders suspected of fraud or unauthorized activity.
Prices are subject to change without prior notice.
6. Shipping
Processing times are typically 2–5 business days unless otherwise stated.
Shipping times may vary depending on carrier delays, weather conditions, or other circumstances beyond our control.
Essenza Creativo is not responsible for delays caused by shipping carriers.
Once an order has been marked as delivered by the carrier, Essenza Creativo is not responsible for lost or stolen packages.
7. Returns & Refunds
Due to the personal nature of skincare, body care, and cosmetic products, all sales are final.
We do not accept returns on opened or used products.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will review each case individually and work toward a fair resolution.
8. Intellectual Property
All website content, including logos, product names, images, graphics, descriptions, and text, is the property of Essenza Creativo and may not be copied, reproduced, distributed, or used without written permission.
9. Limitation of Liability
Essenza Creativo shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or misuse of any product purchased from our website.
Customers assume full responsibility for the use of products purchased.
10. Privacy
Your personal information is used solely for order processing, customer service, and communication related to your purchases.
We do not sell or share customer information with third parties except when necessary to process payments, fulfill orders, or comply with legal obligations.
11. Changes to These Terms
Essenza Creativo reserves the right to update or modify these Terms and Conditions at any time without prior notice.
Continued use of the website after changes are posted constitutes acceptance of those changes.
12. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us through our website contact form or customer service email.
Thank you for supporting Essenza Creativo and choosing handcrafted products made with care.